Hey, wanna hear something cool? My newest book has received the “Cool Book of the Day” award. Totally awesome!
Okay, enough silly talk. But what’s not silly is the award. Dan Janal, one of the best-known PR and marketing guys on the Internet has selected my latest book, “More Loyal Customers” for his book award. He [...]

by Kevin Stirtz
Amazing Customer Service Rule# 38:
Always give them something.
One of the biggest challenges when serving our customers is when they want (or need) something we can’t do. It’s frustrating for us because we want to help them. It’s frustrating for them because they’re not getting what they want.
But we can turn this challenging situation [...]

by Kevin Stirtz
I was at a meeting last week where a man I respect used the term “all in”. He used it in a relevant, powerful and eloquent way. In doing so, he caught my attention. And he compelled me to myself two questions.
This first question was, what does it really mean to be “all [...]

Amazing Customer Service Rule #39:
Make a great first impression every time.
We’ve all heard it said first impressions are lasting and it’s true. Though we can improve a customer’s perception of us over time, we’re always better positioned if we show them our best stuff right up front.
One way to do this is see yourself as [...]

Amazing Customer Service Rule #18
Every customer contact is critical
What your customer perceives about your company is what determines whether they will stay with you. And their perception is built one contact at a time. Even one bad experience can taint their perception of your company and how you do things.
Every contact a customer has [...]

Kevin Stirtz has published a new book called: More Loyal Customers
This book is designed to help any organization increase customer loyalty by improving customer service. It’s full of tips, tools and ideas to help improve customer service quickly and successfully.
Click here to learn more.

Here is a great (free) resource to help your organization increase customer loyalty, boost retention and generate more referrals. It’s my latest book (in ebook format) and it’s called:
More Loyal Customers
(21 real world lessons to keep your customers coming back.)
It’s a fast read but it’s full of practical ideas, tools, tips, advice and examples of [...]

by Kevin Stirtz
The fastest way to increase customer loyalty is by improving the quality of customer service you deliver. In fact, I dislike thinking of it as “customer service”. I prefer calling it “Remarkable Service”. When you take care of your customers so well they tell others, then you’ve delivered remarkable service. When you do [...]

by Kevin Stirtz
Once again, the ‘Net is abuzz with chatter about a hot new mobile phone product from a well-respected industry giant. But this time the product has already been launched and is in use by millions of Apple fans.
Trouble is some of those fans are thinking less well of their good old friend Apple [...]

Over the past few decades people and organizations have (generally) gotten better at treating people well. I believe more people understand the value in treating everyone well, not just customers. But, there are always people who don’t get it. There are still far too many people who don’t make an effort to treat everyone well all the time.

They fall into a couple groups: