by Kevin Stirtz
I was surprised to learn recently that the USA has thousands of people defending us who are not even American citizens. This news came by way of an article in my hometown paper, the StarTribune. The article features two National Guard soldiers who recently became U.S. citizens, even though they’ve served in [...]

by Kevin Stirtz
Poor customer service from airlines is legendary. It’s cliche. It’s so common that when we do get great service we feel like we’ve won the lottery, if only for a moment.
But it doesn’t have to be that way. Sure, airlines have big challenges that can be obstacles to providing great customer service. [...]

by Kevin Stirtz
 
Today is Blog Action Day. This is the day thousands of bloggers all over the world will write about one topic: the environment.
The purpose is to engage the creative power of 15,000 people who write on a regular basis. It’s also to engage the minds and mouths of our 12 million collective readers, [...]

by Kevin Stirtz
This morning Minnesota is in shock. A major bridge in Minneapolis collapsed. No warning. Nothing unusual happened prior to the collapse. It just dropped 64 feet into the Mississippi River. At least 50 cars fell into the river. As many as 60 people were injured. Nine people have reportedly died.
Our governor rightly called [...]

by Kevin Stirtz
A couple weeks ago my mom was in the hospital. She had a knee replacement, a procedure she was already familiar with. So, she knew what was in store and she was not looking forward to it.
One of her concerns was the level of service in the hospital. For good reason. When you’re [...]

by Kevin Stirtz
Leadership is what every organization needs and so few have in adequate supply. Part of leadership is what the first President Bush called “the vision thing”. It’s the ability to see what does not exist and then gather, mold and shape the resources needed to make it happen.
Part of leadership is passion for [...]

by Kevin Stirtz
“Great work is done by people who are not afraid to be great.”
- Fernando Flores
I use to be envious of great people.
By “great”, I mean people who have achieved things so noteworthy they become famous for it.
Some do it early in life, like athletes. Tiger Woods is a great example.
Others take [...]

by Kevin Stirtz
Most business owners I work with want to grow their businesses. I guess this probably applies to most businesses in general. But growth for the sake of growth alone is not always healthy for a business or its people.
I’ve always believed a business should strive to be healthy rather than focus just on [...]