by Kevin Stirtz
Amazing Service Rule# 13:
“Ask open-ended questions.”
One of the most important ways we serve our customers is to help them get what they want, even if they don’t know exactly what that is. They rely on us for knowledge about our product or service. They come to us for expertise they cannot get [...]

Hey, wanna hear something cool? My newest book has received the “Cool Book of the Day” award. Totally awesome!
Okay, enough silly talk. But what’s not silly is the award. Dan Janal, one of the best-known PR and marketing guys on the Internet has selected my latest book, “More Loyal Customers” for his book award. He [...]

Kevin Stirtz has published a new book called: More Loyal Customers
This book is designed to help any organization increase customer loyalty by improving customer service. It’s full of tips, tools and ideas to help improve customer service quickly and successfully.
Click here to learn more.

by Kevin Stirtz
I was surprised to learn recently that the USA has thousands of people defending us who are not even American citizens. This news came by way of an article in my hometown paper, the StarTribune. The article features two National Guard soldiers who recently became U.S. citizens, even though they’ve served in [...]

Now you can get practical and proven customer service ideas sent directly to your email inbox every week. Our new service is called:
Kevin Stirtz’s Weekly Remarkable Customer Service Tips
There is no charge for this service. Each week I will send you one real-world tip, tool, suggestion or idea that could help you and your [...]

Here is a great (free) resource to help your organization increase customer loyalty, boost retention and generate more referrals. It’s my latest book (in ebook format) and it’s called:
More Loyal Customers
(21 real world lessons to keep your customers coming back.)
It’s a fast read but it’s full of practical ideas, tools, tips, advice and examples of [...]

by Kevin Stirtz
Today a trial in Duluth, MN (USA) continues. It’s a trial that, IMHO, should never have started.
For years the Recording Industry Association of America has hammered people for downloading and sharing copyrighted music without paying. Thousands have settled (and paid fines) after getting the “nasty letter” from RIAA attorneys.
There is nothing wrong with [...]

by Kevin Stirtz
“What Do Customers Really Want?”
It’s a question we should always ask and yet we often find so difficult to answer. How an organization handles this question (and the answers) will determine its ultimate success. Because if you consistently offer your customers what they want (at a price they feel is fair) you’ll have [...]