Consulting

Our Goal: More loyal customers for you.

Our consulting services are all focused on helping you improve your customer loyalty by serving your customers so well they keep coming back. When you do that you position your company for more sustainable revenue and profit growth.

Some clients use our services a la carte. They pick and choose specific training workshops, presentations or consulting projects that meet their objectives.

Other clients hire us for advisory services. In this role, we help them on an ongoing basis as they manage and grow their organizations.

Still others hire us for the “full meal deal” which we call the Road-map to Increased Revenue and Profits through More Loyal Customers. This is our comprehensive consulting and training package where we help you from start to finish as you improve customer loyalty and build a better business.

Road-map to Increased Revenue and Profits through More Loyal Customers

If your company is 100% committed to dramatically improving your customer loyalty and you want to get there as soon as possible, then this service is for you. This is our full package of training and consulting services. It’s a complete implementation of everything needed to significantly improve your customer loyalty through better service.

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Discover Your Current Customer Loyalty Index

This is a project-based service that helps you learn where you stand with your customers. We will design and implement a system to measure the current loyalty of your customers and we’ll help you understand what the information means. We’ll help tweak and fine-tune the system and then we will teach your staff how to manage and monitor the system so you can use it without our help.

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Getting Quality Feedback from Your Customers

This follows the above service and takes it several more steps. It helps you get more specific and useful information from your customers. It’s more detailed and in-depth but it delivers a tremendous amount of value. This is also project-based.

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Converting Your Customer Feedback into Actionable Plans

This takes the information acquired from the above two services and helps your team craft it into action items. This process will help you clarify the most important things that need to be done and then map them into viable plans for your team to implement. This is the third in a series of services. It requires the above two services be completed.

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Overcoming Challenges, Roadblocks and Hurdles

When your team runs into challenges or hurdles that seem difficult to resolve, this service can help. This service gets your people together and helps them create solutions to whatever is getting in their way. It helps them break through their barriers and find new and innovative ways to accomplish their objectives. It’s a fun and dynamic session that energizes people and equips them with new tools and new motivation. This can be a stand alone service or used in conjunction with the above three services.

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Creating, Implementing and Managing Action Plans to Improve Customer Service and Loyalty

Once you know what your customers want from your company and you’ve decided what you’re going to do for them, you then need to implement. This is where most companies fail. Plans are easy. Execution is hard. It’s hard because we lose focus. We do too much of what doesn’t work and too little of what does. And often we never even know the difference.

This service will bring discipline and structure to your execution. It will help you create actions plans for every department, team and employee that needs them (based on what you’re trying to accomplish). It will help you get them into action. And it will help you manage them to make sure they continue to get implemented. This service will help you and your team focus like a laser on doing what gets the results you want.

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Advisory Services

As you manage your business, it’s often helpful to have an unbiased expert around who will tell you the truth - even when you don’t want to hear it. If you want an advisor who knows how to grow a business and who will get to know your business, this service is for you. It’s an ongoing advisory service that puts a trusted and knowledgeable expert at your side, to help you through the ups and downs of growing your business.

This service is flexible based on your needs and budget. We typically meet twice a month but that can be more or less depending on your situation. It can be general in nature but it is usually progressive and focused on helping you plan and implement better.

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To learn more about how we might help you improve your customer loyalty, call Kevin Stirtz today at 1-952-212-4681. Or send an email using our CONTACT form.