Training Workshops

Seminars designed to help your business grow.

Our training workshops are designed to help your organization acquire the skills and motivation to improve your customer loyalty by delivering better service to your customers.

They address both the “why” and the “how” of improving customer loyalty through better service. And they are full of practical, hands-on tools your people can take with them and put to work right away.

People attending our training workshops have called them:

“Fun”

“Very informative.”

Our training workshops are generally 1/2 day sessions. However, they can be adjusted to meet your needs. As we plan your training workshop, we tailor it to meet your time frame, content needs, outcome objectives and any other relevant criteria.

These workshops can be held at your facility or at a third-party location such as a meeting or conference center.

Never Lose Another Customer
Learn how to serve your customers so well they come back again and again.

This is our flagship customer service seminar. It’s designed for front-line and any customer-facing staff. They will leave this workshop stuffed with new ideas, tools and tips to help them deliver Remarkable Service to every customer with no exceptions. And, they’ll be equipped to share these ideas with their colleagues.

This is an interactive session. Your people will learn why Remarkable Service is so important and they’ll see it from the customer’s point of view. They’ll learn to solve tough customer service issues on the fly so they can handle any situation. This seminar is an important foundation to help your team build a solid future of serving your customers so well they keep coming back again and again.

Primary audience: Front line (customer-facing) employees
Also good for: Supervisors, team leaders and managers who coach customer-facing staff

Length: Half-Day to Full-Day (3 to 6 hours)
Fee: $1500 (plus applicable travel expenses)
Click here to request more information.

How to Deliver Remarkable Service to Every Customer, Every Time With No Exceptions
Learn how to develop the skills and motivation needed to deliver top service to every customer you work with no matter what the situation.

This seminar will help you deliver the best service possible to your customers. This course delivers powerful and practical customer service tools anyone can put to use right away.

Whether you’re new to your job or a veteran with decades of experience, this fun, active and information-packed seminar will show you new tools, tips and techniques to “wow” your customers by delivering world class customer service every time.

Primary audience: Front line (customer-facing) employees
Also good for: Supervisors, team leaders and managers who coach customer-facing staff

Length: Half-Day (2 to 4 hours)
Fee: $1500 (plus applicable travel expenses)
Click here to request more information.

How to Create a Permanent Culture of Remarkable Service in Your Organization
Learn the critical steps necessary to building a culture where it’s second-nature to provide Remarkable Service to every customer.

It takes more than talented and inspired front-line employees to deliver Remarkable Service to every customer every time. They need support and resources from their leaders. This workshop will give leaders at all levels the tools need they to start building a permanent culture in your organization that naturally serves every customer well every time.

You’ll learn not only why it’s important for your company’s long-term health but also how to do it. This seminar will show you the steps needed to help everyone in your organization be a service superstar. You’ll take away tools, rules, tips and tactics that you can use at once. This interactive seminar will help you discover what you need to do to build a remarkable organization.

Primary audience: Owners, executives, managers
Also good for: Supervisors & team leaders

Length: Half-Day (2 to 4 hours)
Fee: $1500 (plus applicable travel expenses)
Click here to request more information.

—————————————————————————————————————
Client Comments and Participant Feedback

To see more feedback from clients about our training workshops, please click here.

—————————————————————-
To learn more about how we might help you improve your customer loyalty, call Kevin Stirtz today at 1-952-212-4681. Or send an email using our CONTACT form.